Deposit

A 50% deposit per person, is payable upon us accepting your booking. Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable. Some arrangements may require full payment at the time of booking. We will advise you of this if this is the case.

Final Payment

 Cancellation Policy

You may cancel your booking by giving written notice to us. Cancellation fees and charges will be levied as follows:

• any amounts we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover or not incur (for example payments made or due to third parties for accommodation, transfers, lift passes, ski rental, ski lessons, hire vehicles, and any other elements comprising your travel arrangements);

• a fee equal to the deposit or 25% of the booking value (whichever is the greater) to compensate us for work performed and associated overheads up until the time of cancellation (including work performed in connection with your travel arrangements prior to your booking) and our loss of expected profit; and

• a fee equal to AUD $330 or 5% of the booking value (whichever is the greater) to compensate us for processing the cancellation and any associated refund.

Cancellation fees and charges will not exceed payments received by us at the time of cancellation. If after the application of these fees and charges there is a surplus of payments you have made to us, we will refund this to you within a reasonable time.

Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties. As we will be subject to third party terms and conditions, we make no guarantee that we will be able to make recoveries. 

For group departures, a transfer of a confirmed booking to another departure date is deemed to be cancellation of the original booking.