Hotel Grandes Rousses

425 Route du Signal, 38750 Alpe d’Huez, France.

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OVERVIEW Location Rooms Chalet Services Facilities

Hotel Grandes Rousses – Alpe d’Huez

At the foot of the ski lifts: leaving the hotel for the slopes, you have the choice of the Schuss ski-lift or the cable car which crosses the village and, when you return, you can take off your skis just outside the ski room.

A 360° view of the village and the mountain. A lively environment where every moment is precious.

With its spacious interior and intimate atmosphere, the Alpe d’Huez hotel combines a refined environment with innovative touches to bring you the best accommodation available.

The premises were designed to ensure that all guests can enjoy their perfect atmosphere.

Outside

The only Alpe d’Huez hotel which has an unobstructed view. You look straight out onto the mountains.
The south-facing terrace with its unobstructed views of the Oisans Massif is perfect for enjoying Alpe d’Huez’s sunny climate.

Inside

Spacious, welcoming and comfortable rooms for getting away from it all and relaxing.
The Fireplace lounge for fireside chats, snuggled up in a leather armchair with a glass of fine wine, a hot chocolate or a cocktail, depending on the time of day and your mood.

Map & Location

Location

Ski-in ski-out, Alpe d’Huez.

Excellent

Top Snow Travel4.9

Based on 69 reviews

Aaron W.

1 month ago

Top snow travel was an excellent service. This past winter (3-7-2026 ) was my first time outside the U.S. Over a Zoom meeting with Gilles I explained to him what I wanted in my trip and he took care of the rest. He stayed in touch via email answering any questions with a timely response despite the time difference. Once I selected a package, he put together an itinerary that was easy to follow making my travels simple. I would use Top Snow Travels service again and recommend their services. Thank you Gilles.

Steve L.

2 months ago

Gilles and Top Snow took care of all aspects of our trip - ground transfers, lodging, lift passes, lessons, rentals - making the trip stress-free. Gilles also provided a lot of guidance on choosing the right resort to visit for our family and 5-year-old grandson. And Arc 1950 didn't disappoint! The best pedestrian only, ski-in, ski-out resort we've stayed in and we've been to a few. Very happy we used Top Snow and would recommend them for skiing the French Alps!

Luke H.

2 months ago

Had such a great Christmas & New Years ski trip at Les Arc 1950 all thanks to Gillies and the Top Snow Travel team!! Perfect ski in/out accommodation which was spacious for the family (kids loved the pool after a days skiing). All mountain transfers, trains, ski hire and lift tickets sorted - we literally didn’t have to think about anything or stress ourselves out (especially coming from the other side of the world with young kids!). Perfect recommendations for dinners and other snow activities. Les Arc 1950 was perfect choice 🙏 such a cute village and it really topped our French Alps stay! We’ll be sure to use Gillies when we return with the extended family in the future!

Mark D.

2 months ago

Gilles did a terrific job with our ski trip. We had 10 families go over to France for a birthday trip in January this year. Not all the families used Gilles but the ones that did, including ours, were very happy with his service. I knew which resort we wanted to go to but Gilles was fantastic at selecting and booking the accommodation (which was amazing) as well as suggesting and booking restaurants. He made everything run smoothly and i wouldn't hesitate to use him again on our next European ski holiday.

Shastan J.

2 months ago

Gilles and Top Snow Travel are the best! Our group of six can be picky and demanding, and Gilles built a trip that took care of us all in Courchevel 1850. Prompt, knowledgeable, and patient, it was a pleasure to work with Top Snow Travel. We were especially impressed with Gilles ability to work with the hotel(s) to accommodate our groups specific needs (and wow, le K2 Palace was amazing). Everything from transportation to ski guides to accommodations all happened like clockwork. We highly recommend Top Snow Travel and look forward to working with Gilles for our next French Alps ski trip!

Shannon D.

3 months ago

I first discovered Top Snow Travel on YouTube. After viewing several of Gilles' videos and appreciating the wealth of experience and depth knowlegde he had in relation to French Alps and Resorts; I decided to reach out to Gilles to assist with planning our families "last minute booking" trip to France skiing. Gilles was very approachable, professional and incredibly responsive providing thorough advice on all matters skiing, lessons/guides, lifts, on/off mountain activities for my non-skiing wife, accomodation options, transfers, dining options, etc....along with answering every conceivable question one could ask. The options assessment and booking process was swift, effortless and the resultant trip to Meribel 3 Vallees France amazing. If you are looking to ski France I highly recommend you contact Gilles at Top Snow Travel. Thanks for making our families recent trip easy and thus a fond and memorable experience Gilles!

Tony K.

3 months ago

We had a great trip to Meribel thanks to Top Snow Travel. Well appointed ski-in/ski-out accommodation in a great location with awesome service from Gilles. He gave us all the tips to enjoy the trip, his knowledge and recommendations for restaurants and bars was fantastic.

Jason O.

4 months ago

Top Snow Travel did an excellent job orchestrating and planning our family ski vacation to the French Alps. From the very beginning, Gilles was incredibly responsive, patient, and helpful in tailoring the trip to our specific needs—especially traveling with a young child and wanting an authentic European village experience. Arc 1950 was a great choice for our family, with a charming town center and a fantastic location. While weather and snow conditions were challenging at times (completely out of anyone’s control), Top Snow’s planning and support made the trip as smooth as possible. A true highlight of our vacation was the private transfer arranged by Top Snow. Our driver, Sam (the owner of the car service), was outstanding—professional, safety-focused, and proactive. His advice to leave early due to weather concerns turned out to be absolutely the right call, and we are very grateful for his careful drive to Geneva. Overall, Top Snow Travel delivered exactly what they promised: thoughtful planning, excellent communication, and dependable partners on the ground. Gilles was a pleasure to work with and always quick to answer questions. Despite some uncontrollable weather challenges, our family had a great experience, and I would absolutely recommend Top Snow Travel to anyone planning a ski trip to the French Alps.

PROPERTY AVAILABILITY

Interested in this property?

Availabillity and pricing for this accommodation are confirmed by request.
Tell us your dates, group size and travel requirements, and we’ll check suitable options for your Alpe d’Huez ski holiday.

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Rooms & Suites

Classic Room

East-facing Classic Rooms offer spectacular views of the Alpe d’Huez village and mountains. Tones of red and brown blend with wood parquet and stone from the Grandes Rousses massif in contemporary mountain style.

22 m² / 237 sqf
Unlimited free Wi-Fi
King-size bed (180×200) or 2 Twin beds (2x 90×200)
32″ flat-screen ultra-HD Led TV
East or North exposure
View overlooking the Village and the Mountains
Bathroom and Toilet
Coffee table and Armchair
Minibar
Tassimo Machine for tea and coffee
Radio alarm clock
Safety Box

Club Room

Club Rooms have a view of returning skiers and the new hotel wing. Two of these rooms are suitable for accommodating people with reduced mobility, as are hotel common areas. Rooms are decorated in vibrant colors in contemporary mountain style with traditional pine furniture.

25 m² / 269 sqf
Unlimited free Wi-Fi
King-size bed (180×200) or 2 Twin beds (2x 90×200)
32″ flat-screen ultra-HD Led TV
North or West exposure
View of Ski Return Track or the “Hameau de Clotaire” Residence
Bathroom and Toilet
Coffee table and Armchair
Minibar
Radio alarm clock
Tassimo Machine for tea and coffee
Safety Box

Panoramic Double Room

The Panoramic rooms are bright and spacious with a contemporary mountain design. Fully south-facing, each room has a private, fully equipped balcony with a panoramic view of the resort and the Alpine peaks. The rooms are ideal for couples looking for a luxury mountain break high up in the Alps. Panoramic view to the south of the village and mountains.

24 m² / 258 sqf
Unlimited free Wi-Fi
King-size bed (180×200) or 2 Twin beds (2x 90×200)
40” flat-screen ultra-HD LED TV with Miracast and Direct Share Compatibility
South exposure
Panoramic view overlooking of the Village and Mountains
Private terrace (South-Facing)
Desk and Armchair
Multitude charging and USB points
Nespresso Machine for coffee and tea
Minibar
Radio alarm clock
Safety Box

Prestige Room

Prestige Rooms larger than Panoramic, enjoy east or west exposure with a private balcony offering splendid views of the mountains or hotel’s outdoor pool. Rooms showcase contemporary mountain design and are located in the hotel’s new extension built on the slopes.

Most PRESTIGE ROOMS can be adjoined with our SUITES to create a large 65 m. family suite, big enough to accommodate larger groups.

28 m² / 301 sqf
Unlimited free Wi-Fi
King-size bed (180×200) or 2 Twin beds (2x 90×200)
Additional bed : Fireside chair bed (80×190) or Modulo bed (180×200) – On request and upon availability
43″ flat-screen ultra-HD LED TV with Miracast and Direct Share Compatibility
East or West exposure
View overlooking of the Mountains or the Hotel’s Outdoor Pool
Private terrace
Bathroom & Separate Toilet
Desk and Armchair
Multitude charging and USB points
Nespresso Machine for coffee and tea
Minibar
Radio alarm clock
Safety Box

Deluxe Room

Deluxe rooms benefit from a lounge area equipped with a pull-out sofa bed (80×200 + 80×195) that can accommodate up to 2 additional people. Rooms face east or west with a private balcony offering views of the mountains or the hotel’s outdoor pool. Rooms showcase contemporary mountain design and are located in the hotel’s new extension built on the slopes.

One of the DELUXE ROOMS is equipped to accommodate people with reduced mobility and includes a light therapy shower.

32 m² / 344 sqf
Unlimited free Wi-Fi
King-size bed (180×200) or 2 Twin beds (2x 90×200)
Additional bed : Trundle Sofa Bed (80×200 + 80×195)
32″ or 43″ flat-screen ultra-HD LED TV with Miracast and Direct Share Compatibility
East or West exposure
View overlooking of the Mountains or the Hotel’s Outdoor Pool
Private terrace
Bathroom & Separate Toilet
Desk and Armchair
Multitude charging and USB points
Nespresso Machine for coffee and tea
Minibar
Radio alarm clock
Safety Box

Suite

Our Suite feature an independent living room with a pull-out sofa bed (80×200 + 80×195) for up to 2 additional people. All suites face east or west with a private balcony offering views of the mountains or the hotel’s outdoor pool.

Rooms showcase contemporary mountain design and are located in the hotel’s new extension built on the slopes.

Prestige Suite suite can be adjoined with Prestige Duplex to accommodate larger families in a comfortably spacious 100 m².

38 m² / 409 sqf
Unlimited free Wi-Fi
King-size bed (180×200) or 2 Twin beds (2x 90×200)
Additional bed : Trundle Sofa bed (80×200 + 80×195)
2×43″ flat-screen ultra-HD LED TV with Miracast and Direct Share Compatibility
East or West exposure
View overlooking of the Mountains or the Hotel’s Outdoor Pool
Private terrace
Bathroom & Separate Toilet
Desk and Armchair
Multitude charging and USB points
Nespresso Machine for coffee and tea
Minibar
Radio alarm clock
Safety Box

Triple Panoramic Room

Triple Panoramic rooms, facing south with a balcony, offer sweeping views of the Alpe d’Huez village and mountains. These rooms can accommodate up to 4 people. A multi-functional modular unit can be used as a desk with sofa or converted into a single bed or bunk beds.

Adequate space and comfort accommodate the needs of a couple or family. Rooms are decorated in contemporary mountain style with warm red, wood brown, and ecru tones. Stones from the Grandes Rousses massif add rich detail in bathrooms and separate toilets.

Double bed or 2 Twin beds + Single bed
30 m² / 323 sqf
Unlimited free Wi-Fi
King-size bed (180×200) or 2 Twin beds (2x 90×200)
Mountain corner – separate versatile space that can be used as a TV room or child’s bedroom : Bunk bed (80×195 + 80×200) or 1 Single bed (80×200)
32″ & 40″ flat-screen ultra-HD LED TV swith Miracast and Direct Share Compatibility
South exposure
Panoramic view overlooking the Village and Mountains
Private terrace (South-Facing)
Bathroom & Separate Toilet
Desk and Armchair
Multitude charging and USB points
Nespresso Machine for coffee and tea
Minibar
Radio alarm clock
Safety Box

Quad Panoramic Duplex Suite

Quad Panoramic rooms, all facing south, offer sweeping views of the Alpe d’Huez village and mountains from a private terrace. The room’s spacious areas occupy two separate quarters and can accommodate up to 5 people.

On the mezzanine, there is a large living room with sofa, armchair, bench, coffee table, desk, and numerous storage options. The sofa in the living room turns into two separate beds.

The bench can be used as a bed for children. The parents’ room features a beautiful electric fireplace with realistic flame effects. Rooms are decorated in contemporary mountain style with warm red, wood brown, and ecru tones. Stones from the Grandes Rousses massif add rich detail in bathrooms and separate toilets.

2 adults + 2 children
Double bed or 2 Twin bed + Bench seat + Trundle Sofa bed
40 m² / 430 sqf
Unlimited free WiFi
Two Floors (with Mezzanine)
Master bedroom with King-size bed (180×200) or 2 Twin beds (2x 90×200)
Living room : The Trundle Sofa bed can be converted into 2 Single beds (80×200 + 80×195)
Bench seat for child (80×190)
2×40″ flat-screen ultra-HD LED TVs with Miracast and Direct Share Compatibility
South exposure
Panoramic view overlooking the Village and Mountains
Private terrace (South-Facing)
Office area
Electric fireplace
Plenty of storage on both floors
Plenty of charging and USB points
Nespresso Machine for coffee and tea
Minibar
Radio alarm clock
Safety Box

Loft

Our Loft, exceptional and brand-new, enjoy full southern exposure and sweeping unobstructed views of the mountains and resort from a beautiful terrace.

A large living space has a bedroom and dressing room opening onto a bathroom equipped with a luxurious free-standing round bathtub which offers a splendid view of the resort below.

Separated by an atrium, the living room is furnished with a pull-out sofa bed. Unique rooms showcase contemporary mountain design and are located in the new extension built on the slopes.

2 adults + 2 children
Double bed or 2 Twin beds + Trundle Sofa bed
51 m² / 549 sqf
Unlimited free Wi-Fi
King-size bed (180×200) or 2 Twin beds (2x 90×200)
1 Trundle Sofa bed (80×200 + 80×195)
2 x43” ultra-HD LED TV with Miracast and Direct Share compatibility
South exposure
Panoramic view overlooking the Village and Mountains
Private terrace
Bathroom (Bathtub and Shower) & Separate Toilet
Plenty of charging and USB points
Nespresso Machine for coffee and tea
Minibar
Radio alarm clock
Safety Box

Prestige Duplex Quad

Prestige duplex suites features an open space overlooking a large living room. The living room, equipped with a foldable Murphy bed, turns into a second bedroom.

Suites face east or west with a private balcony offering views of the mountains or hotel’s outdoor pool. Rooms showcase contemporary mountain design and are located in the hotel’s new extension built on the slopes.

2 adults + 2 children
Double bed or 2 Twin beds + Modulo bed
40 m² / 430 sqf
Unlimited Free Wi-Fi
Two Floors (with Mezzanine)
Master bedroom with King-size bed (180×200) or 2 Twin beds (2x 90×200)
Modulo bed (180×200)
2×43″ flat-screen ultra-HD LED TVs with Miracast and Direct Share Compatibility
East or West exposure
View overlooking the Mountains or the Hotel’s Outdoor Pool
Private terrace
Plenty of storage on both floors
Plenty of charging and USB points
Electric fireplace
Nespresso Machine for coffee and tea
Minibar
Radio alarm clock
Safety Box

Prestige Duplex Family

Prestige duplex family suites feature an open space overlooking a spacious living room. An office /dining room has a modular table and Murphy bed that can be converted into a separate room.

The pull-out sofa bed in the living room can accommodate two additional people. Suites, facing east or west with a private balcony, offer views of the mountains or hotel’s outdoor pool.

Rooms showcase contemporary mountain design and are located in the hotel’s new extension built on the slopes.

4 adults + 2 children
Double bed or 2 Twin beds + Modulo bed + Trundle Sofa bed
55 m² / 592 sqf
Unlimited Free Wi-Fi
Two Floors (with Mezzanine)
Master bedroom with King-size bed (180×200) or 2 Twin beds (2x 90×200)
1 Modulo bed (180×200) + 1 Trundle Sofa bed (80×200 + 80×195)
2×43″ flat-screen ultra-HD LED TVs with Miracast and Direct Share Compatibility
East or West exposure
View overlooking the Mountains or the Hotel’s Outdoor Pool
Private terrace
Plenty of storage on both floors
Plenty of charging and USB points
Electric fireplace
Nespresso Machine for coffee and tea
Minibar
Radio alarm clock
Safety Box

CHALET CHAZEN

Live the mountain lifestyle of your dreams and experience unique emotions!

Overlooking the Hotel Grandes Rousses and Le Hameau de Clotaire, the doors of the chalet open directly onto the ski slopes and snow-capped fir trees. Natural flagstone roofs offer a harmonious and authentic setting that shelter spacious interiors furnished with style.

Nestled under a soft blanket, enjoy the spectacular view from the balconies after enjoying a cocktail of Alpinothérapie© treatments. As wood crackles in the fireplace, curl up on the couch and relax in soothing warmth.

Connected by a private footbridge, enjoy all the services of the hotel while savoring unparalleled privacy.

Chalet Chazen

12 people: 8 adults and 4 children
4 Bedrooms
250m2
Unlimited free Wi-Fi

Discover a warm, zen atmosphere inspired by the sun in the 250 m2 (2 700 ft2) Chazen Chalet that accommodates 8 adults and 4 children. Elaborately designed with predominant wood details, the Chazen celebrates the art of mountain living blending modernity and innovation.

Equipped with meditation & yoga mats, mandalas, binaural playlist, incense, mini indoor vegetable garden and board games, discover the senses for a true «retreat» in the heart of the mountains without fully disconnecting (audio system, 32” to 65” ultra-HD LED televisions with connectors…).

Private butler is available on request.The chalet is only accessible by the Schuss Trail or private footbridge attached directly to the hotel.

A privileged location

Enjoy the spectacular alpine landscape in this privileged location with breathtaking views and vistas, spacious volumes conducive to relaxation and well-being, and personalized service. An integral part of the hotel, the chalets receive the staff’s fullest attention: guests can enjoy room service, access to the Spa des Alpes, and restaurants with half-board option.

Enjoy your freedom. Come and go as you please.
We will take care of lighting your fireplace and turning down the beds in the evening!

The heart of the Chalet

Ground Floor
Entrance 2 rooms of 25 to 28 m2 (270 to 300 ft2), each with its own bathroom (bath, shower, separate toilet), King bed, and dressing room. Ski room and linen closet.
First Floor
Children’s bedroom: with mountain-viewing corner of 9 m2 (97 ft2) and 2 twin beds.
Separate bathrooms.
Living and dining room of 42 m2 (452 ft2) with a 12-person table on one side, and corner sofa plus fireplace on the other.
Fully-equipped kitchen of 15 m2 (161 ft2)
Second Floor
2 rooms of 35 m2 (377 ft2) includes a 15 m2 (161 ft2) bathroom (bathtub, shower, toilets), King bed, wardrobe, and convertible sofa

Services

Restaurant

Our chef serves up rich, tasty meals from morning to evening in an unparalleled setting opposite the alpine peaks.

Breakfast: ahearty, varied and plentiful cold buffet with fruit salad, yoghurt, cheese, charcuterie, pastries and a variety of breads and a hot buffet with eggs, sausage or bacon.

Afternoon snack: for children and adults – during the school holidays – a fond memory of our childhood, with pancakes and waffles washed down with a hot chocolate with whipped cream or a glass of mulled wine.

Dinner
A la carte menu: contemporary cuisine designed to take you to seventh heaven. Classic dishes given a modern twist by our chef: Steak Tartare and Caesar Salad or Rossini Hamburger, not to mention local mountain specialities.
Table d’hôte menu: served every evening, with a choice of 2 starters, 2 main courses and 2 desserts. Flavoursome, home-style cooking.

Outdoor Pod Dining

Have you always wanted to dine outdoors under the stars, with the alpine peaks as your backdrop?
Well now you can at Les Grandes Rousses, in one of our wood and glass pods on the terrace.

Dine al fresco at any time of year (the pods are heated in winter) for a truly magical, sociable experience. So take a seat and enjoy our Head Chef’s stunning dishes, complete with a glass of wine hand-picked by our sommelier Vincent Carret, with the sky and the snow in the background !

Half Board

Menu with a choice of 2 starters, 2 Main Dishes, 2 Dessert. Beverages not included.
Client can have their dinner “à la carte”, if they pay a supplement on site depending on the food they select.

Wine & Cheese Bar

Step into the cosy atmosphere of Les Grandes Rousses to enjoy a light dinner or even just to sample a glass of wine.

Connoisseurs can taste fine wines which are kept and served in optimal conditions. Thanks to our vinosafe wine cabinet, they can even be sampled by the glass. We have taken pains to select vintages and years which deserve special attention so we can offer you the maximum enjoyment for your money.

Our sommelier offers you the opportunity to experience wine-tasting, either blind or not, with a choice of 4 different vintages (4 x 3 cl) or 2 different vintages (2 x 6 cl).

Our selection of cheeses from around the world will take you on a tour of France and will also provide a chance to try other exotic flavours. You can also enjoy tapas or a charcuterie platter. Tapas from 6pm !

Spa & Swimming Pool

What could be better, after a day’s skiing or hiking, than to slip into deliciously warm water to relax your body and mind. Our Alpe d’Huez hotel and spa boasts a heated indoor pool, a Jacuzzi and a sauna which are open from 10am to 8pm.

Our Alpe d’Huez hotel with swimming pool also offers sports or wellness massage and osteopathic treatments provided by Physioski. These can be arranged either in your room or in the spa’s relaxation area.

Fitness training in the gym facing the mountain. Designed to cater for professional and amateur athletes who come here to oxygenate their blood the natural way, our fitness facilities boast the best equipment available.
Our customers may use the facilities free of charge. Children under 16 must be accompanied by a responsible adult The spa/pool area is not supervised and so guests using these facilities do so at their own risk.

Facilities

Bar
Concierge service
Fitness
Free toiletries
Gym
Hairdryer
Indoor Hot Tub
Kids games room
Laundry Service (extra charge)
Lounge with Fireplace
Luggage room

Massage room
Outdoor Terrace
Parking (extra charge)
Private bathroom
Relaxation room
Restaurant(s)
Room service
Sauna
Seating area
Shuttle service (within resort)

Ski room
Ski Shop
SPA
Swimming pool (indoor)
Telephone
Treatment Room(s)
TV
Valet parking
WiFi
Wine Cellar

Property Policy

Check-in

Check-in starts at 4:00 PM
You need to let us know what time you’ll be arriving in advance.

Check-in I nstructions

24-hour reception, 7 days a week.
Government-issued photo identification and a credit card will be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.
This property accepts American Express, Visa & Mastercard. Cash is not accepted.

Check-out

Until 11:00 AM

Local City Tax

Local City Tax (Tourist Tax). You’ll be asked to pay the following charges at the property: A tax is imposed by the city: €3.63 per person, per night. This tax does not apply to children under 18 years of age. Price is subject to change from the local authorities.

Cancellation Policy

Cancellation and prepayment policies vary according to accommodation type. Check what conditions apply to each option when making your selection.

Children & Beds

Children of all ages are welcome. To see correct prices and occupancy info, add the number and ages of children in your group to your search or in the quote form.

Baby cot (under 3yrs) free of charge.

Age Restriction

Minimum check-in age: 18

Smoking

Smoking is not allowed.

Pets

Pets are allowed. Charges may apply.

Parking

The covered valet parking fee at Grandes Rousses Hotel & Spa is €30 per day.

Booking Conditions

These Booking Conditions set out the terms on which you contract with us for the arrangement and coordination of delivery of travel arrangements for your trip. By making a booking with us, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions. We reserve the right to change these Booking Conditions at any time prior to you making a booking request.

Deposit

A 50% deposit per person, is payable upon us accepting your booking. Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable. Some arrangements may require full payment at the time of booking. We will advise you of this if this is the case.

Final Payment

Payment in full must be received no less than 90 days before commencement of your trip. Note: some trips or particular arrangements may require payment earlier or in additional instalments and this will be advised with the booking confirmation.

If you fail to make payment by the due date, we will remind you to make payment. In addition to the payment, you will also be responsible for any costs imposed on us by suppliers resulting from late payment. If we do not receive payment within 7 days after the reminder, you will be deemed to have cancelled your booking.

Cancellation Policy

You may cancel your booking by giving written notice to us. Cancellation fees and charges will be levied as follows:

any amounts we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover or not incur (for example payments made or due to third parties for accommodation, transfers, lift passes, ski rental, ski lessons, hire vehicles, and any other elements comprising your travel arrangements);

a fee equal to the deposit or 25% of the booking value (whichever is the greater) to compensate us for work performed and associated overheads up until the time of cancellation (including work performed in connection with your travel arrangements prior to your booking) and our loss of expected profit; and

a fee equal to AUD $330 or 5% of the booking value (whichever is the greater) to compensate us for processing the cancellation and any associated refund.

Cancellation fees and charges will not exceed payments received by us at the time of cancellation. If after the application of these fees and charges there is a surplus of payments you have made to us, we will refund this to you within a reasonable time.

Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties. As we will be subject to third party terms and conditions, we make no guarantee that we will be able to make recoveries.

For group departures, a transfer of a confirmed booking to another departure date is deemed to be cancellation of the original booking.

Full Terms & Conditions

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