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Airelles Val d’Isère

Rue des Téléphériques, 73150 Val d’Isère, France.

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Hotel Airelles Val d’Isère

The 5 star Hotel Airelles Val d’Isère is a stylish property with a medieval architectural delight and a treat for all the senses. Acting as an exceptional window into the history of the area, its interiors are inspired by Savoyard history and heritage.

Guests will enjoy a wonderfully warm, very bold and creative welcome to the mountains – unlike anything they have experienced before.

Directly at the base of the slopes, ‘Mademoiselle’’s lofty silhouette magnifies the landscape while simultaneously blending in perfectly with the emblematic architectural codes of Val d’Isère’s traditional village: grey stone walls, shale roof, wood trimming.

The hotel nonetheless imprints its splendid difference immediately, a new and unmissable landmark.Its atmosphere that is both understated and lavish provides the perfect balance between luxurious intimacy and grandiose volumes, for an absolutely unparalleled experience of the art of mountainside living.

A storybook world full of fantasy, where nothing has been left to chance, to share unforgettable moments together with friends and family.

Ultra-personalized service

Wonderful service is at the heart of any stay – delighting guests and meeting their every need. Every aspect of an Airelles journey is made to feel ultra-personal thanks to thoughtful and caring teams who strive for excellence and try to make every wish come true.

Map & Location

Location

Unbelievable location! Ski-in ski-out on the snow front and in the village centre, steps away from all the shops, restaurants & bars.

I first discovered Top Snow Travel on YouTube. After viewing several of Gilles' videos and appreciating the wealth of experience and depth knowlegde he had in relation to French Alps and Resorts; I decided to reach out to Gilles to assist with planning our families "last minute booking" trip to France skiing. Gilles was very approachable, professional and incredibly responsive providing thorough advice on all matters skiing, lessons/guides, lifts, on/off mountain activities for my non-skiing wife, accomodation options, transfers, dining options, etc....along with answering every conceivable question one could ask. The options assessment and booking process was swift, effortless and the resultant trip to Meribel 3 Vallees France amazing. If you are looking to ski France I highly recommend you contact Gilles at Top Snow Travel. Thanks for making our families recent trip easy and thus a fond and memorable experience Gilles!

Shannon D.

05:00 30 Jan 26

We had a great trip to Meribel thanks to Top Snow Travel. Well appointed ski-in/ski-out accommodation in a great location with awesome service from Gilles. He gave us all the tips to enjoy the trip, his knowledge and recommendations for restaurants and bars was fantastic.

Tony K.

12:44 28 Jan 26

Top Snow Travel did an excellent job orchestrating and planning our family ski vacation to the French Alps. From the very beginning, Gilles was incredibly responsive, patient, and helpful in tailoring the trip to our specific needs—especially traveling with a young child and wanting an authentic European village experience.Arc 1950 was a great choice for our family, with a charming town center and a fantastic location. While weather and snow conditions were challenging at times (completely out of anyone’s control), Top Snow’s planning and support made the trip as smooth as possible.A true highlight of our vacation was the private transfer arranged by Top Snow. Our driver, Sam (the owner of the car service), was outstanding—professional, safety-focused, and proactive. His advice to leave early due to weather concerns turned out to be absolutely the right call, and we are very grateful for his careful drive to Geneva.Overall, Top Snow Travel delivered exactly what they promised: thoughtful planning, excellent communication, and dependable partners on the ground. Gilles was a pleasure to work with and always quick to answer questions. Despite some uncontrollable weather challenges, our family had a great experience, and I would absolutely recommend Top Snow Travel to anyone planning a ski trip to the French Alps.

Jason O.

16:47 16 Jan 26

Gilles was wonderful to communicate with, great recommendations and every detail taken care of.Our stay in Val d'Isere was a trip highlight, highly recommend Chalet Izia as a good ski in/ski out option. The apartments are well appointed with all that you need, friendly staff and good facilities.

Anita S.

02:14 04 Jan 26

Thank you Gilles and team at Top Snow Travel for your help to organize the most wonderful Meribel Ski holiday for my VIP clients this year! Your expert knowledge, contacts and organization made sure my clients had a never to forget family experience. Gilles' knowledge is extensive and professional process of booking including well planned and informative client documents is also VIP! Thanks Gilles and team, I look forward to working with you again!

Andrea M.

08:57 28 Feb 25

We booked a big family Christmas skiing in France through Gilles at Top Snow Travel and absolutely loved it!! We will definitely be back; our accom was perfect and Gilles helped with trains, transfers, lift tickets and lessons - even restaurant recommendations. He took care of everything and there were no hiccups. If you’re new to skiing in France and need help picking the best spots, Top Snow Travel is for you - thanks Gilles!

Annabel U.

00:22 26 Feb 25

Last year we booked a ski holiday to the 3 Valleys in France through Top Snow Travel and have just returned from a week in Meribel. Gilles was extremely helpful with advice and suggestions to help us make our decisions in regard to where to stay and which valley (we had a non-skier so it was important they were also catered too). It was overwhelming when we tried to work out how to book this part of our holiday on our own so it was good to have his advice and help, including with transport to and from Meribel. We would use Gilles and Top Snow Travel again, thanks for a great trip.

Julie M.

01:23 19 Feb 25

Gilles was so responsive from our initial inquiry through our questions on arrival...He was instrumental in picking the right French Alps ski venue for our needs to facilitating our choice of hotel and amenities...For someone who typically does not utilize a travel agent, I will certainly use Gilles again on our next French Alps Ski vacation!

Barry O.

12:51 12 Feb 25

We have just returned from a week in Val D’Isere. Gilles organized the perfect trip for us. His knowledge of the area and his attention to detail led to a holiday that exceeded expectations for our family. Many thanks Gilles and looking forward to the next trip !!

James F.

02:06 30 Jan 25

We just got home from a week of skiing in Meribel. The pictures say it all. Wow what a trip. Thanks to Gilles for arranging this amazing trip for us. It was absolutely perfect. Can’t wait to do it again.

Dave M.

12:43 22 Jan 25

Top Snow Travel were fantastic for helping us narrow down the multitude of options to find the best resort for our family ski trip. Their recommendation of Val D'Isere ticked all the requirements we had and was a beautiful place to spend the week, both on and off the slopes. Thank you Top Snow Travel - we will be back in touch with you for next time

Therese P.

20:35 08 Jan 25

If you are travelling to France for a ski holiday please use Gilles at Top Snow Travel. His suggestions for accommodation, transportation and restaurants were spot on and amazing. We were so happy with our holiday. Thank you Gilles.

Rita K.

08:47 04 Jan 25

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VAL D'ISÈRE ULTIMATE GUIDE REQUEST A QUOTE

Premier Room

Designed to resemble a charming family home, Airelles Val d’Isère is for those who are looking for an out-of-this-world stay. The Premier Rooms are the hotel’s large, luxurious rooms, ideal for couples. Complete with private hammams, these rooms are the perfect chic and cosy nooks for an unforgettable break.

A comforting nest at the foot of the slopes

Designed by architect and interior designer Christophe Tollemer, the Premier Rooms are Airelles Val d’Isère’s large, luxury rooms. For a romantic escape or a snowy getaway for two, the Premier Rooms offer idyllic accommodation. Perfectly blending natural materials, high-end fabrics and warm colours, the rooms’ decor is both simple and elegant. With a chic, cosy atmosphere, Premier Rooms are primarily decorated using local materials.

Exposed beams on the ceilings and stunning wooden doors create a sophisticated and welcoming ambience. The walls, whitened with lime and the terracotta floor tiles, add soul and warmth to the rooms. All the Premier Rooms’ colours are bright,lively, and in perfect harmony with each other, ranging from red and orange through to green. The final touch in the decoration of these stunning rooms is the ‘secret gallery’ of paintings on the wall.

After a day on the slopes, it is a pure delight to return to the warm atmosphere of your Premier Room and its huge bathroom. Take time to enjoy a long bath and wrap yourself in the soft towels and robes at your disposal. Once you’ve thoroughly shaken off the cold, enjoy a cup of tea overlooking the slopes before slipping between the sheets of your king-sized bed.

Enjoy an out-of-this-world experience in this spacious, luxurious bedroom with sumptuous fittings, such as a large bath with Dornbracht tap, a brand known for its excellence. Finally, the room also offers an Italian shower. At any time of day or night, you can call Airelles Val d’Isère room service to enjoy both classic and original meals in complete privacy.

Premier Rooms are ideally positioned to admire both the historic village of Val d’Isère. Enjoy a romantic moment admiring the natural beauty of the region and the majesty of the mountains rising up in front of you. You will make unforgettable memories in this unique place, at the heart of this beautiful Alpine valley.

Room Amenities

Welcome gift
Safe
Air conditionning individually controlled in room
Minibar
Separate tub and shower
Wireless internet connection
Balcony/Terrace
Historic village view
Bathroom with large shower and bathtub

Amenities & services included

Gourmet breakfast buffet, minibar, access to the Airelles Spa by Guerlain, access to the Airelles Winter Camp and Kids Club, laundry service for a selection of items, daily activities for adults and children, private parking and valet service, hot drinks, packing and unpacking service, use of the Bernard Orcel Ski Room and a private cinema.

Deluxe Room

In this Room with a balcony, the dazzling light of the snow-filled Solaise mountain gently penetrates through the windows.

The Renaissance woodwork and the medieval style of the room ensure a total historical immersion, down to the smallest detail. Pure moments of relaxation await in the bathroom.

Surface area : 40m²
Capacity : 2 people
Balcony facing the historic village and mountain side view
Non-separate sitting room corner
Large bathroom with shower and bathtub
Plus : Connecting room on request, subject to availability.

Junior Solaise Suite

Airelles Val D'isère Mademoiselle

Junior Solaise Suite

In this suite with a balcony, the dazzling light of the snow-filled Solaise mountain gently penetrates through the windows. The Renaissance woodwork and the medieval style of the Suite ensure a total historical immersion, down to the smallest detail. Between the hammam and bathtub, pure moments of relaxation await in the bathroom.

Surface area : 40m²
Capacity : 3 people
Facilities : balcony, shower-hammam, bathtub
Plus : Interlinking door with the Junior Suite Solaise Suite on request.

Bailletta Junior Suite

Airelles Val D'isère Mademoiselle

Bailletta Junior Suite

The Bailletta Junior Suite is ideal for admiring the view of the historic village of Val d’Isère from the balcony. A large living room with a sofa-bed adds to the luxury of suite and allows families to gather together for memorable moments of conviviality.

The luxurious bathroom invites calm with its shower-hammam and bathtub.

Surface area : 49 m²
Capacity : 4 people
Facilities : balcony, shower-hammam, bathtub

Prestige Junior Suite Bellevarde

Airelles Val D'isère Mademoiselle

Prestige Junior Suite Bellevarde

The dazzling Place de Neige is just outside, and the view extends out to the Bellevarde slope, the highest tip of which can be admired from the Junior Suite.

Bathed in light, the Suite has an independent living room for guests to meet in, and a balcony to admire the vastness of the Alps from.

Long moments of relaxation are guaranteed
in the Suite’s bathroom.

Surface area : 51 m²
Capacity : 2 people
Facilities : balcony, shower-hammam, bathtub, sofa

Junior Prestige Solaise Suite

Airelles Val D'isère Mademoiselle

Junior Prestige Solaise Suite

With contrasting tones and blended styles, this Suite is filled with a rich array of Renaissance and early Baroque furniture.

The living room adjoins the bedroom and offers guests the opportunity to share moments in the purest Alpine tradition.

The sweetness of mountain life extends into the Junior Suite’s bathroom, which comes with a shower-hammam and a bathtub.

Surface area : 51 m²
Capacity : 4 people
Facilities : balcony, shower-hammam, bathtub, sofa-bed

Junior Suite Prestige Ski-slope

Airelles Val D'isère Mademoiselle

Junior Suite Prestige Ski-slope

The Bellevarde slope dominates the view from the Prestige Junior Suite in all its winter glory.

Located on the Ski-Slopes side of the property, the sleeping area and the living room of the Suite merge, allowing the dazzling Alpine light to stream in through every corner.

When snow covers the peaks of Val d’Isère, the bathroom is a warm and comforting retreat in the depths of winter.

Surface area : 46 / 52 m²
Capacity : 3 people
Facilities : balcony, shower-hammam, bathtub

One-bedroom suite

Airelles Val D'isère Mademoiselle

One-bedroom suite

The Bellevarde slope and the Solaise Mountain meet on the Ski-slopes side of the property to the delight of guests, who can admire the spectacle from their balcony.

Bathed in light, the stand-alone living room can accommodate two other guests who will also drink in the mountain view.

The shower-hammam and the bathtub in the Suite’s bathroom will compete for guests’ attention but also guarantee well-being.

Surface area : 70 m²
Capacity : 4 people
Facilities : balcony, shower-hammam, bathtub, private Norwegian bath (for one of them), sofa-bed

Bellevarde Family Suite

Airelles Val D'isère Mademoiselle

Bellevarde Family Suite

On the Historic Village side of the property, the winter charm of the Place de Neige dazzles from below the Suite’s bedrooms.

The magic of winter warms the hearts of guests in this Suite, which is made up of two bedrooms and a large living room, ensuring memorable moments together.

The two bathrooms come with a hammam and bath, and ensure the well-being of guests at all times.

Surface area : 70 m²
Capacity : 4 people
Facilities : two bedrooms, one of them with bunk beds, two bathrooms, balcony, shower-hammam, bathtub

Two-bedroom suite

2 Bedroom Suite - Airelles Val d'Isere

Two-bedroom suite

The Bellevarde slope extends out to the Ski-Slopes part of the property, and shows itself off in all its beauty from the Suite.

The exposed beams and natural light of the room combine delightfully

with the medieval charm of the Suite.

Filled by the brightness of winter, the two bathrooms of the Suite

ensure well-being at all times.

Surface area : 100 m²
Capacity : 4 people
Large separate living room with a balcony offering a panoramic view over the mountains
2 bedrooms, one with its own balcony and a bathroom equipped with shower-hammam and bathtub. The second bedroom also has a bathroom with shower.

The Chantemerle Apartment

Airelles Val D'isère Mademoiselle

The Chantemerle Apartment

On the fifth and final floor of Mademoiselle, the Bailletta Mountain is unveiled from this Apartment. It lies beyond the historic village, looming out in front of the parting clouds.

Like an ode to medieval times, the walls of the Apartment are dominated by paintings designed to bring back memories of this rich time in history.

Filled with winter light, the Apartment’s two bathrooms ensure well-being at all times.

Surface area : 68 m²
Capacity : 4 people
Facilities : one large bedroom, private butler, balcony, kitchenette, dining area, dressing room, bunk beds, games area, shower-hammam, bathtub

2 Bedroom Apartment

2 Bedroom Apartment - Airelles Val d'Isere

2 Bedroom Apartment

On the fifth and final floor of Mademoiselle, the Bellevarde slope dazzles just beyond the Apartment walls. From the balcony, the mountains unfurl just ahead, creating the impression that you are already out in the snow.

Mademoiselle’s medieval history comes to life in the renowned paintings on the walls, and the Renaissance and early Baroque-era furniture that adorn the Apartment.

In the depths of winter, guests will be able to gather around the fireplace in the living room and enjoy precious moments together, before retreating back to the comfort of one of the two bedrooms.

The sophistication of the rooms extends into the adjoining bathrooms, where guests can enjoy a shower-hammam or a relaxing bath and surrender to the magic of winter.

Surface area : 110 m²
Capacity : 4 people
Facilities : two bedrooms, balcony, private butler, shower-hammam, bathtub, kitchenette, fireplace

The Bellecombe Apartment

2 Bedroom Apartment - Airelles Val d'Isere

The Bellecombe Apartment

The Solaise Mountain unfurls in front of the Bellecombe Apartment on the fifth and final floor of Mademoiselle. It dominates the Ski-Slopes side of the property, and the view is unparalleled.

Mademoiselle’s medieval history comes to life in the renowned paintings and Renaissance-era furniture that adorn the Apartment.
The dining room completes the space and ensures memorable moments and winter reunions.

While admiring the Solaise Mountain, guests will have the opportunity to sit around the fireplace in the spacious sitting area and enjoy precious moments together, or retreat to one of the two comfortable bedrooms to rest in.

The sophistication of the rooms extends into the adjoining bathrooms, where guests can enjoy a shower-hammam or have a bath and surrender to the magic of winter.

Surface area : 113 m²
Capacity : 4 people
Facilities : two bedrooms, two bathrooms, balcony, private butler, fireplace, kitchenette, accessible for people with reduced mobility

The Montfleury Apartment

Airelles Val D'isère Mademoiselle

The Montfleury Apartment

The Solaise Mountain dominates the Historic Village side of the property, and on the fifth and final floor of Mademoiselle, it is revealed in all its magnificence from the balcony of the Montfleury Apartment.

This extraordinary experience extends inside, thanks to the Renaissance and medieval interior design of the Apartment.
The stand-alone dining room is the finishing touch of the space and is design to recreate all the conviviality of traditional winter reunions.

Spacious bedrooms and a large living room ensure this Apartment is a haven of comfort for those who want to meet around its crackling fireplace in the evening.

The sophistication of the rooms extends into the adjoining bathrooms, where guests can enjoy a shower-hammam and a bathtub and surrender to the magic of winter.

Surface area : 130 m²
Capacity : 4 people
Facilities : balcony, private butler, two bathrooms, fireplace, kitchenette

Montmayeur Apartment

Airelles Val D'isère Mademoiselle

Apartment Montmayeur

On the fifth and final floor of Mademoiselle, sits the largest Apartment on the property. From its balcony, the snow-capped Alpine peaks and the Bellevarde slope feel as if they are touching distance away.

Mademoiselle’s medieval heritage unfurls inside thanks to the renowned paintings and Renaissance-era furniture that adorn the Apartment, and continue throughout all four bedrooms.

Guests will have the opportunity to meet around the fireplace that sits in-between the large living room and the dining room.

The sophistication of the rooms extends into the adjoining bathrooms, where guests can enjoy a shower-hammam and have a bath, and surrender to the magic of winter.

Surface area : 200 m²
Capacity : 8 people
Facilities : four bedrooms, four private bathrooms with shower-hammam or bathtub, balcony, dedicated butler, fireplace, kitchenette.

Services & Facilities

SERVICES
FACILITIES

Guerlain Spa

Step away from the stresses of modern life in the superb Guerlain spa. In a relaxing 1200m² space, the prestigious brand will provide guests with world-class care.

Enjoy a sumptuous 20 meter-long pool and amenities, including five treatment rooms.
Two different salons provide specific treatments for any aches and pains.
One, which is unique in Europe, is dedicated to the care of hands, feet and legs, while the other boasts a corian table and horizontal showers for body care.
The pool has a juice bar with a selection of delicious herbal teas to awaken all the senses.
Technogym’s most advanced weight training and cardiotraining equipments are available.

Restaurant – JÒIA for Mademoiselle by Hélène Darroze

Hélène Darroze’s renowned concept, JÒIA, has been brought to the mountains by Mademoiselle.

The breakfast buffet is designed to satisfy all desires, both sweet and savoury. Local products have been carefully chosen to create a generous breakfast.
At lunch, guests are enveloped in a warm atmosphere and offered a range of delicious gastronomic options and sophisticated dishes, which can be savoured in either the dining room or on the large terrace, in the sun.
At dinner, the JÒIA menu transforms into an epicurean masterpiece, accompanied by a prestigious wine list that will delight even the most demanding palates.A generous dessert buffet ends each meal. These are the sweet taste explosions that food lovers dream of.

Restaurant – Le Carnotzet

Carnotzet is a utopia for fans of Savoyard specialties. Here, regional dishes made with local products and specialist cheeses are served daily. In the atmosphere of a Savoyard chalet, Carnotzet invites guests savour local dishes every evening. Here is your chance to share a special moment with friends or family, and laugh together over dinner. Typical Savoyard recipes on offer include medieval dishes such as farcement and péla. Relish the authenticity of Val d’Isère in a warm setting.

Restaurant – La Terrasse

When the sun shines, Mademoiselle’s vast Terrace is the ideal place to enjoy the delights of JÒIA with a panoramic view. During lunch, the delicacies proposed by Hélène Darroze will delight young and old alike. And as always, the Airelles signature of a magnificent dessert buffet full of sweets and surprises.

The Bar

The Grand Echanson, Mademoiselle’s bar, reflects all the elegance of the hotel and offers a range of rare alcohols and grands crus, as well as an exceptional selection of champagnes made exclusively for us by women winegrowers.

The atmosphere is warm and friendly in a bar that is designed to foster easy chats and new relationships. In the evening, delectable cocktails create an even more festive atmosphere. The best mixologists will prepare sophisticated cocktails, especially concocted for Mademoiselle, accompanied by delicious sweet and savoury snacks.

Room Service

At any time, The Room Service satisfies every desire with a selection of savoury and sweet dishes and drinks. The Chef proposes a gourmet cuisine composed of classic dishes and original recipes, to enjoy in your room, in complete privacy.

The Children’s Kingdom

Introducing our Children’s Kingdom, where our youngest guests can let their imagination run wild, discovering a world of wizards, fairies, princes and princesses. Watch as an enchanted forest is brought to life with murals that decorate the entire room, accompanied by games for children of all ages. For guests who love the immersive world of online gaming, they’ll discover endless video games to play on, along with a private cinema for a big screen experience.

Tucked away in the Guerlain spa is a space dedicated entirely to children: the grotto of the enchanted forest. Perfect for the little ones who enjoy a pamper session alongside their parents, they’ll find a few special surprises on the spa menu too.

Ski Room by Bernard Orcel

To ensure guests get the very best out of Val d’Isere, there is a boutique run by the high-end multi-brand ski store, Bernard Orcel – which has equipment from the most acclaimed ski brands in the world. Service is personalised and on your return from a day on the slopes, you will be welcomed with a gourmet snack.

Cinema Room

Film lovers of all ages will relish the chance to spend their afternoons or evenings in the private cinema – and enjoy delicious snacks throughout the movie. Choose a favourite title from a library of hundreds of the world’s best films, and then sit back and relax.

Luxury Shopping

The boutiques at Mademoiselle provide an unforgettable shopping experience, with rails filled with all the latest collections from the top brands around the world. In the heart of the property, you’ll discover dedicated boutiques from Bernard Orcel, Brunello Cuccinelli and Moncler.

Maison de Coiffure Christophe-Nicolas Biot

In the heart of Mademoiselle, Christophe-Nicolas Biot has opened the doors to his 6th hairdressing salon in France. This new Maison de Coiffure is reminiscent of a warm and welcoming boudoir, and is filled with parquet floors and antique furnishings. On the menu is everything from a hair-cut to a blow-dry and the range of highlights and lowlights that Biot – a pioneer in the field – is famous for. A barber service is also available for men.
Open daily from 10am to 12:30pm, and from 2:30pm. to 7:30pm.

Facilities

Bar
Beauty salon
Bowling
Chauffeur service
Cigar smoking room
Concierge service
Fireplace
Fitness
Free toiletries
Gym
Hairdresser
Hairdryer

Hammam (steam room)
Indoor Hot Tub
Kids games room
Kids pool
Lounge with Fireplace
Massage room
Parking (extra charge)
Relaxation room
Restaurant(s)
Room service
Safe
Sauna

Seating area
Shops
Ski room
Ski Shop
Slippers
SPA
Swimming pool (indoor)
Telephone
Treatment Room(s)
TV
Valet parking
WiFi

Property Policy

Check-in

Check-in starts at 4:00 PM
You need to let us know what time you’ll be arriving in advance.

Check-in I nstructions

24-hour reception, 7 days a week.
Government-issued photo identification and a credit card will be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.
This property accepts American Express, Visa & Mastercard. Cash is accepted.

Check-out

Until 12:00 PM

Local City Tax

Local City Tax (Tourist Tax). You’ll be asked to pay the following charges at the property: A tax is imposed by the city: €3.74 per person, per night. This tax does not apply to children under 18 years of age. Price is subject to change from the local authorities.

Cancellation Policy

Cancellation and prepayment policies vary according to accommodation type. Check what conditions apply to each option when making your selection.

Children & Beds

Children of all ages are welcome. To see correct prices and occupancy info, add the number and ages of children in your group to your search or in the quote form.

Baby cot (up to 2 years old) free of charge.

Age Restriction

Minimum check-in age: 18

Smoking

At the Airelles Val d’Isère, smoking is not allowed in public spaces, but there is a designated smoking area or a smoking room (Le Fumoir/The Smoking Room) for enjoying cigars and spirits.

Pets

A cosy bed, treats, a bespoke menu, pet-sitting and dog-walking services, surprise gifts and more are provided with pleasure and at no additional charge.

Parking

At Hotel Airelles Val d’Isère, underground parking is available for guests, and it’s offered FREE of charge, on advance request.

Booking Conditions

These Booking Conditions set out the terms on which you contract with us for the arrangement and coordination of delivery of travel arrangements for your trip. By making a booking with us, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions. We reserve the right to change these Booking Conditions at any time prior to you making a booking request.

Deposit

A 50% deposit per person, is payable upon us accepting your booking. Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable. Some arrangements may require full payment at the time of booking. We will advise you of this if this is the case.

Final Payment

Payment in full must be received no less than 90 days before commencement of your trip. Note: some trips or particular arrangements may require payment earlier or in additional instalments and this will be advised with the booking confirmation.

If you fail to make payment by the due date, we will remind you to make payment. In addition to the payment, you will also be responsible for any costs imposed on us by suppliers resulting from late payment. If we do not receive payment within 7 days after the reminder, you will be deemed to have cancelled your booking.

Cancellation Policy

You may cancel your booking by giving written notice to us. Cancellation fees and charges will be levied as follows:

any amounts we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover or not incur (for example payments made or due to third parties for accommodation, transfers, lift passes, ski rental, ski lessons, hire vehicles, and any other elements comprising your travel arrangements);

a fee equal to the deposit or 25% of the booking value (whichever is the greater) to compensate us for work performed and associated overheads up until the time of cancellation (including work performed in connection with your travel arrangements prior to your booking) and our loss of expected profit; and

a fee equal to AUD $330 or 5% of the booking value (whichever is the greater) to compensate us for processing the cancellation and any associated refund.

Cancellation fees and charges will not exceed payments received by us at the time of cancellation. If after the application of these fees and charges there is a surplus of payments you have made to us, we will refund this to you within a reasonable time.

Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties. As we will be subject to third party terms and conditions, we make no guarantee that we will be able to make recoveries.

For group departures, a transfer of a confirmed booking to another departure date is deemed to be cancellation of the original booking.

Full Terms & Conditions

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